Refund Policy

Returns, Cancellations & Limitations

Eligibility for Refunds

Conditions of Reimbursement

Our Refund Policy outlines the terms and conditions under which users may request a refund for digital products or services acquired through this website. DunkVerse operates with transparency and fairness, ensuring that all refund claims are treated seriously and reviewed with care. While we strive to offer a smooth experience for all players, it’s important to understand the circumstances under which refunds can and cannot be issued. By continuing to use our website, you agree to the principles described below. This policy may be revised periodically to ensure compliance with platform regulations and evolving game features. Always review the most current version available here before submitting any claim or inquiry regarding payments.

• Refunds will be considered only for purchases made directly through our platform, not through third-party vendors such as app stores, unless otherwise noted by governing marketplace rules. If you made a purchase via Google Play, please follow their official refund process.
• Requests must be submitted within 14 days of the original purchase date. After this window, we reserve the right to deny refund applications regardless of user experience or usage level.
• In-game consumables (e.g., currency, boosters, cosmetic items) are non-refundable once used or activated. Refunds will not be granted for cases involving accidental purchases of digital assets that were partially or fully consumed.
• Players found to be abusing the refund system (e.g., by repeatedly claiming refunds while continuing to use the services) may have their accounts flagged or access suspended in accordance with our Terms of Service.

If you believe your case qualifies for a refund under the guidelines provided, please reach out to our customer support with your purchase receipt, user ID, and a detailed explanation of the issue. Claims without clear evidence or those that appear fraudulent will be automatically rejected. Refunds, once approved, may take up to 10 business days to be reflected in your original payment method. Processing times may vary depending on your financial institution. Note that requesting a refund does not automatically cancel any ongoing subscriptions or linked content—these must be manually managed through your app store or account settings. Thank you for playing responsibly and respecting the community standards we’ve set for all DunkVerse participants.